Based on a suggestion of Dan Pink, the author of Drive, I used a technique attempted in hotels to get people to reuse towels. Initially they used a “Protect the Environment” sign to encouraged people to reuse towels. It was not very effective. They changed the sign to “Over 80% of Our Guests Reuse Their Towels” sign. Reuse went up dramatically.
See the background on this issue on a previous blogs:http://blog.pxltd.ca/2010/02/how-to-motivate-people-help.html and http://blog.pxltd.ca/2010/03/motivation-to-enter-scores-feedback.html
I put a note on the carts last week saying, Over 80% of our Men Enter Their Scores.” On that day 45 of 112 golfers did not enter their score. I am perplexed and I have asked a few people why they did not enter their score. Their response was that because of the game we played, better ball of partners, the score keeper did not keep their score. I suspect that is partially true but I think they had no intention of entering their score. I think my plan backfired and the men said to themselves “if 20% do not enter their scores I will not enter mine.”
Comments